Privacy Policy

Last updated: 19 September 2026

Micro-B ("Micro-B", "we", "us") is a music production studio based in Zambia. We provide song creation, lyric writing and vocal production services, delivered through our web studio and through the WhatsApp Business Platform. This policy explains what personal information we collect, why we collect it, how we handle it, and the choices you have.

This policy applies to our website, our web studio application, and our WhatsApp business messaging channel.

1. Who we are

To complete before publishing: insert the registered legal entity name, the registered business address, and (if applicable) the PACRA registration number. These details are required for Meta Business Verification and must be accurate.

2. Information we collect

We collect only what we need to deliver the service you ask for.

We do not ask for and do not want sensitive information such as your national ID number, bank credentials, card numbers or passwords. Please do not send these to us.

3. How we use your information

• To reply to you on WhatsApp and to deliver the song, lyrics or vocal work you request.
• To create and manage your account and to confirm payments.
• To provide customer support and resolve problems with an order.
• To keep records of transactions for accounting and dispute resolution.
• To operate, secure and improve the service, including preventing misuse and fraud.

We rely on your consent and on the need to perform the service you requested as the basis for this processing. You may withdraw consent at any time by contacting us, though this may mean we can no longer provide the service.

4. WhatsApp and Meta platforms

Our WhatsApp channel operates through the WhatsApp Business Platform, provided by Meta Platforms, Inc. When you message our business number, your message is transmitted through Meta's infrastructure and delivered to us.

• Meta processes that data under its own terms and privacy policy, which we do not control.
• We receive your phone number, your profile name, and the content of the messages and media you send us.
• We do not receive your WhatsApp password, your contact list, or messages you exchange with other people.
• We use WhatsApp's template messaging feature only to send you service messages you have requested or that relate to your order.

For more information about how Meta handles data on the WhatsApp Business Platform, please refer to Meta's own privacy documentation.

5. Sharing your information

We do not sell your personal information. We share it only in these limited situations:

• Service providers. Meta (WhatsApp Business Platform) for message delivery and hosting providers that run our studio application.
• Payment and mobile money providers. Where you pay by mobile money, the transaction is handled by the relevant provider under their own terms. We receive confirmation and a reference, not your account credentials.
• Legal requirements. Where we are required to disclose information by law or valid legal process.

6. How long we keep it

• Conversations and media: retained while we are providing the service to you, and for up to 24 months afterwards so we can resolve disputes and re-deliver purchased work.
• Order and payment records: retained as long as required for accounting and tax purposes.
• Technical logs: retained for a short period, typically up to 90 days.

After these periods your information is deleted or anonymised. You may request earlier deletion at any time — see section 8.

7. Security

We protect your information with access controls, encrypted connections (HTTPS) and restricted access to our systems. Access tokens for our messaging integrations are stored securely and are not shared publicly. No system is perfectly secure, so we cannot guarantee absolute security, but we take reasonable technical and organisational steps to protect what you send us.

8. Your rights and choices

You may contact us at any time to:

• Ask what personal information we hold about you.
• Ask us to correct information that is wrong.
• Ask us to delete your information.
• Withdraw your consent to further processing.
• Object to, or ask us to restrict, certain processing.

To request deletion specifically, please follow the steps on our Data Deletion Instructions page. We aim to respond to every request within 30 days.

9. Children

Our service is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Changes to this policy

We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page. Significant changes will be communicated through our WhatsApp channel or on our website.

11. Contact us

Terms of Service  ·  Data Deletion Instructions