Data Deletion Instructions

Last updated: 19 September 2026

This page explains how to ask Micro-B to delete the personal information we hold about you. It covers data collected through our WhatsApp business channel and our web studio.

How to request deletion

You can make a deletion request through either of the channels below. You only need to use one.

What happens next

1. We confirm receipt. We will acknowledge your request, normally within 3 business days.
2. We verify the request. We may ask you to confirm control of the phone number or email address concerned. This protects your data from being deleted by someone else.
3. We delete your data. We remove the personal information identified below from our active systems.
4. We confirm completion. We will tell you when the deletion is done, normally within 30 days of your request.

What we delete

What we may need to keep

A limited amount of information may be retained where we are legally required to keep it, or where it is necessary for a legitimate purpose that overrides deletion. This is normally limited to:

• Transaction and accounting records, which we must keep for tax and financial record-keeping obligations. These are retained for the period required by law and then deleted.
• Records needed to resolve an ongoing dispute, retained only until that matter is closed.

Where we must keep anything, we keep the minimum necessary and restrict its use to that purpose. We will tell you if this applies to your request.

Deleting WhatsApp messages yourself

You can also remove the conversation from your own device at any time by deleting the chat in WhatsApp. That removes it from your phone; it does not automatically remove our copy, which is why a deletion request to us is still needed.

Related information

For more detail about what we collect and how we use it, see our Privacy Policy. For the terms governing the service, see our Terms of Service.

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